PRIVACY POLICY

This privacy policy sets out how Asthetik London complies with the General Data Protection Regulation 2018 (GDPR). You can access this privacy statement from the bottom of every page on our website by clicking the appropriate link. Any changes to this policy will be updated immediately and visible on the footer of each page. 

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We are committed to protecting your privacy and ensuring that any information you choose to provide us during your visits to the Asthetik London website is collected and used in full compliance with the General Data Protection Regulation. All information is strictly confidential, and used only for the purpose described at the time of the submission.

This privacy statement discloses the types of information we gather, how we use it and how to correct or change it.

We endeavour to ensure that all data is:

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• Lawfully processed, in accordance with the subject’s rights

• Securely held

• Accurate at all times

• Relevant and comprehensive without being excessive

• Processed for limited purposes

• Not kept longer than necessary

• Not transferred to non-EEA countries without sufficient protection

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What kind of data do we collect?

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We only collect data that is relevant to the service that Asthetik London provides.  This data may be collected via our website (www.asthetiklondon.com) or face to face in our clinic and may include some or all of the following details: Your Name, Date of Birth, Address, Telephone number, Email address and some medical information.  We may, if you are booking a treatment online, or by phone require your payment details. All data provided to Asthetik London, either through our website, by telephone or in person in clinic is strictly confidential and is disclosed only at your discretion.

 

How do we use this data?

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Any personal information provided by you is strictly confidential and is used only for the purposes of your relationship with Asthetik London.  We will only keep this information for as long as is necessary for the performance of the original legitimate purpose for collecting the information.

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We are required by law to retain certain personal data for a specific time period. We aim to comply with statutory and regulatory record keeping rules relating to patients. We ought to keep patients records for 7 years after the appointment date.

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To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

 

Disclosure of Information

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We may share your personal information with third parties required for the provision of our services. We may share such information with the following third parties, including but not limited to:

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• Wix.com Ltd, Acuity Scheduling Ltd, Facebook, Google for contact and customer management purposes;

• Mailchimp, Google G Suite, Amazon Web Services, Amedsu, Acuity Scheduling Ltd, Wix.com Ltd for storage purposes;

• Squareup, and paypal for payment and invoicing purposes;

• Google Analytics, Facebook, Linkedin, Instagram, Twitter and Google+ for marketing and insight collection purposes

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Where access to your data to supply products and services to you include:

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• Church Pharmacy, HealthXchange and Wigmore Medical

• Analytics and search engine providers that assist us in the improvement and optimisation of the Site.

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We may disclose your personal information to third parties:

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• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others.

• Where a medical intervention is required as a direct result of having a service provided by us, then information about the treatment or products may, if required, be shared confidentially to the Medical Professional purely for the purposes of any medical treatment required.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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Where do we store your Data?

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The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your enquiries, the processing of your payment details and/or the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated as securely as it would be within the EEA and under the GDPR. Such steps may include our entering into contracts with any third parties we engage and the use of EU-approved Model Contractual Arrangements. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We will notify you and any applicable regulator of a breach where we are legally required to do so.

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All information you provide to us is stored on our supplier systems and we have put in place appropriate physical, electronic, and management procedures to safeguard and secure the data we collect. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

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Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.  Once we have received your information, we will use our reasonable endeavours to use procedures and security features to try to prevent unauthorised access including but not limited to the use of antivirus softwares, firewalls, password protection and encryption methods.

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Asthetik London DO NOT sell, trade, loan or pass any personal information to any other party unless required to do so by law or any necessary medical requirements.  Information required by law or for medical reasons will have been consented by the client during their initial contact with Asthetik London either via our website, by telephone or face to face.  Clients refusing to offer legal or medical consent will not be permitted to engage with Asthetik London in any capacity. 

 

Should you have any queries regarding the capture, storage and use of personal information by Asthetik London please contact us at the following address: Data Protection Officer, Asthetik London, W3 7HJ.

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Controlling your personal information

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When you provide information to Asthetik London, you certify that all such information is accurate and may be used as we see fit to improve the service we provide (in accordance with our Privacy Policy). You certify that you have read, understood, and consented in full to our Privacy Policy and Terms.   If any information about your stored held by Asthetik London is believed to be incorrect or changes and which may affect the service we provide to you, then we would request you contact us to ensure that the records we hold are relevant and accurate.  You can contact us by email: info@asthetiklondon.com or in writing to: The Data Protection Officer, Asthetik London, 43 Edison Court, London, W3 7HJ

You have the right to request a copy of any personal information we hold about you. We charge an administration fee of £10 for this service, which will also allow you to correct any inaccuracies present in said information.

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Your Rights

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We will get your express opt-in consent before we share your personal data with any third parties for marketing purposes. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at info@asthetiklondon.com requesting your right to 'opt-out' or by unsubscribing using the links contained in the marketing  emails.

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The Site may, from time to time, contain links to and from the websites of our partner networks and affiliates or to websites shared by other users.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

You have the right to access information held about you and to ask for a copy of such information. Please contact us for more details at the

Company Address.

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UNDER THE GDPR, you have the right to:

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REQUEST ACCESS deletion or correction to/of the information that we hold about you.

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BE INFORMED of what data we hold and the purpose for processing the data as a whole or in parts and ask for a copy of that data.

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ERASURE request to be forgotten (this is not an absolute right) by ourselves and our affiliates

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RECTIFICATION have any information that we hold about you that is incorrect or incomplete be rectified by ourselves and affiliates.

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RESTRICT PROCESSING of the information we hold about you (so that inaccuracies may be corrected etc).

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OBJECT to the processing of your data.

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DATA PORTABILITY you can obtain and reuse the information that we hold about you.

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CHALLENGE any data we use for the purposes of automated decision-making and profiling, in certain circumstances.

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COMPLAIN to a supervisory authority.

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You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

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You may revoke your consent for us to use your personal data as described in this privacy policy at any time by emailing us at info@asthetiklondon.com and we will delete your data from our systems. To enforce any of the above rights, please contact us using the details set out below.

 

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Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. You will be deemed to have accepted the terms of the updated privacy policy on your first use of the Site following the alterations. Please check back frequently to see any updates or changes to our privacy policy.

 

User Agreement

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Terms of Use

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By using the Asthetik London website, you agree to the following terms and conditions of use:

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• You use this website at your own risk. Asthetik London will not be held responsible for any issues that arise, directly or indirectly, from the use of our website.

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• No information contained within the Asthetik London website shall constitute a contract with any user. All information is for reference only, and may be changed at any time without notice.

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• Asthetik London shall not be liable for any losses or damages arising from the use of information on this website. Use at your own risk.

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• We may link to other websites that we deem useful or relevant. We are not responsible for the content of these third party websites, and shall not be held liable for any issues that occur on linked sites.

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• We do not take any responsibility for data loss or damage to software or computer systems as a result of downloading material from the Asthetik London website. This term applies even if we have been advised that such damage may occur.

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These terms apply regardless of device used to access the Asthetik London website. Asthetik London reserve the right to alter these terms at any time, without warning, as we see fit.